Smartcare is a change programme that will utilise technology to enable significant changes and improvements to the way we work, making our services fit for the future and providing significant benefits for our patients.
Our mission statement
We will improve the quality, safety and efficiency of all of Northern Devon Healthcare Trust’s care services to the highest levels attainable by implementing and realising the benefit of an advanced electronic health record.
Northern Devon Healthcare NHS Trust is investing in a new technology system that will replace the patient notes, patient administration systems and other paper-based activities centred on patient care. These together are known as an electronic health record or EHR. This will allow us to become a paper-light and then a paperless hospital.
As the population gets older – with increasingly complex healthcare needs – simply implementing an electronic health record will not be enough. We cannot just think about the patient ‘at the hospital’ but about how we can use information technology to share information with all healthcare professionals who have a role in managing a patient’s care. To this end, our vision includes the development of ‘portals’ to allow access to information from other healthcare providers. Longer term aspirations include the ability to securely and directly transfer information about our patients between all these systems and give patients access to their own care records so they can increasingly be involved in decisions about their care.
The electronic health record will be critical if we are to cope with the increasing financial and operational demands on the NHS, as it will support improvements that increase clinical and non-clinical staff productivity, reduce delay and eliminate duplication.
This is an essential step for the hospital; one that will establish new, modern ways of working for its staff, and deliver significant benefits to the patients that it serves.
The programme to make this happen is called Smartcare.
Smartcare is a change programme that will utilise technology to enable significant changes and improvements to the way we work, making our services fit for the future.
Initiated in 2012 as a collaboration between three NHS Trusts (Northern Devon Healthcare NHS Trust, Gloucestershire Hospitals NHS Foundation Trust and Yeovil District Hospital NHS Trust) to find an EHR solution, the programme to date has progressed through a number of key milestones. The agreement to central Government funding through the Nurse Technology Fund was given in 2014. A rigorous procurement process selected InterSystems and the TrakCare system as the best EHR product suiting our needs.
Gloucestershire Hospitals NHS Foundation Trust and Yeovil District Hospital NHS Trust are now live and using TrakCare. We are in our final planning phase and are preparing to go-live with the first phase of the TrakCare system in 2017.
The Smartcare programme oversees several projects across the Trust, all working towards the implementation of the integrated electronic health record. This includes looking at our IT systems and infrastructure (including our service desk, Wi-Fi, devices including handheld tablets, computers and print requirements) digital dictation, role based access identity, access and control and user training.
The Smartcare programme is responsible for ensuring that our Trust is in a position where we have the infrastructure in terms of our IT (the applications and devices we use), and the processes in place, to support a fully integrated health record. This includes identifying the changes we will need to make to the way we work, and supporting these changes to make the transition as smooth as possible for our staff and for our patients.