Patient experience and feedback

Thank you letters – family thank NDHT staff for ‘outstanding’ care following mum’s stroke

Patients and family members often send messages of thanks for the high-quality care you give and the compassion you show. These are pulled together once a month and shared on BOB, and the latest roundup is now available.

A recent thank you for the Emergency Department and Staples Ward demonstrates how the little things that we can do in whatever role we have at NDHT can create a positive experience during a really difficult time.

In March, my Mum was unwell and we had to call for an ambulance. She was taken to Barnstaple Hospital’s A&E department. The care was fantastic and I would like to make special mention to Dr Sasha in A&E, who went above and beyond her role to make sure Mum was cared for. She even contacted Derriford Hospital with a copy of Mum’s brain scan, but unfortunately they informed us that there was nothing more they could do to help.

Sasha also arranged for mum to be moved up to the stroke ward (Staples Ward) where she was given her own room and made comfortable. The consultant on the ward was Dr Latif, he was outstanding, he explained everything to myself and my family in plain English. All staff from the nurses, doctors and catering staff could not be faulted, there was always enough staff on and we even brought them in chocolate to keep them all going.

We were able to stay with Mum because staff provided us with camp beds to sleep on. We got a call when she had been there for a week to say Mum was deteriorating, so we were able to stay by her side until she passed away two days later.

Sasha even went above and beyond her role as she kept popping up from A&E to see how she was doing. The whole experience was lovely and all the staff were fantastic.

It was the little things that made a difference, such as the canteen being available for family members to get something to eat and a hot drink, and that there was a car parking 5 day pass available for £5, which was very helpful when my sister and I were visiting at every visiting time.

I just wanted to praise all the staff for making this experience so lovely. The care given to Mum and our family was outstanding.

Last updated: June 7, 2019