Why choose us?

Choosing a hospital for your treatment can be a difficult decision with a lot of factors to consider. Below is some information about our department that may help you with your choice.

 

High quality multidisciplinary team care

Our recruitment ethos is to attract highly trained and technically capable staff who can function effectively in a multidisciplinary workforce, which is collectively committed to delivering a high-class NHS service for the local population.

Our relatively small size enables us to provide a more consultant-delivered service compared with many eye units elsewhere.

Our retention of staff is very high, which helps us provide greater continuity of care.

 

Good working relationship with colleagues outside the department

Good patient care depends upon effective communication and a close working relationship with colleagues outside the department who are also involved in managing patients with eye problems. We are, therefore, proactive in our engagement with local community optometrists, local GPs and hospital consultants in other specialties.

 

Strong clinical outcomes

Clinical audits of management of a wide range of conditions confirm that our outcomes match the best published in the literature, both for high-volume and highly-specialised procedures.

We conduct a rolling audit of cataract surgery, which demonstrates better outcomes than those collated for an earlier national audit.

 

Care closer to home

Out-patient clinics are held in our community hospitals in Bideford, Holsworthy, Ilfracombe, South Molton, Stratton and Torrington.  Most eye problems can be managed in such clinics.

 

Infection rates

We have an excellent record on infection control. An rolling audit of post-operative endophthalmitis rates (severe infection inside the eye) confirms extremely low rates, below the accepted national standard.

 

Patient experience

Surveys in theatre and the out-patient clinic consistently demonstrate a high level of patient satisfaction.

Feedback from local GPs and optometrists also suggests our reputation in the community is high.

 

Our commitment to you

  • To provide you with a clear explanation of your condition and the treatment options available.
  • To receive your fully informed, written consent prior to performing any operation or procedure.
  • To enable you to see your patient records if you wish.
  • To ensure that the information contained in your records remains confidential.
  • To make sure that you are treated with respect and dignity at all times.
  • To keep you informed about different aspects of your treatment and of any procedure being carried out.
  • To keep relatives or carers informed of your progress, if you wish.

Last updated: October 3, 2017