Follow up appointment delays
Unfortunately, due to the high demand on our services we are currently experiencing delays to a number of ophthalmology follow-up appointments.
These delays are monitored regularly by the Trust and we are doing everything we can to ensure appointments are booked as soon as possible.
We have put in place new measures to monitor patients’ follow-up arrangements and ensure appointments are booked according to clinical priority. We have also been putting on extra clinics and have brought in extra clinical staff to ensure that patients who need to be seen are given an appointment as a matter of urgency. The majority of patients won’t experience any problems while waiting for their follow-up appointment date.
However, if you feel that your condition is getting worse then please call us on 01271 314181 and leave a voicemail or email firstname.lastname@example.org so that we can arrange for someone to call you back and if necessary book an appointment for you in our emergency clinic.
What to bring
Please bring the following with you to your appointment:
- Your glasses / contact lenses and cases
- Any medication and eye drops you are prescribed in their correctly labelled containers or a letter from your GP listing all your medications
- Your appointment card or letter.
Who will I see?
On arrival you should report to the reception desk, where the receptionist will check your details and that of your GP. She will ask you to take a seat to wait for the nurse to call you.
The nurse will test your vision by asking you to read a letter chart and may carry out some preliminary tests.
You will then see the specialist, who is likely to ask you to take a seat in front of a ‘slit lamp’, which is an instrument we use to see the eye clearly.
The specialist may be an ophthalmologist, clinical nurse specialist, optometrist or orthoptist, depending on the reason for your visit.
How to change an appointment
If you need to change or cancel your appointment, please telephone the reception desk number given on your appointment card.
For cancellations only, we ask you to also telephone the consultant’s secretary.
A patient transport service can be provided for patients who are medically restricted from using public or private transport.
The best starting place is the Single Point of Contact (SPoC) in Barnstaple, which holds comprehensive local transport information. Tel: 01271 314332.
Options include buses, taxis, trains and volunteer cars (subject to availability and a charge per mile)
SPoC can also arrange ambulance transport if you need help from a trained crew.
If you are on certain benefits, you can reclaim certain travel costs through the Hospital Travel Costs Scheme (HCTS).
Please contact the Patient Advice and Liaison Service (PALS) on 01271 314090 or ndht.PALS@nhs.net for more information.