You said, we did – feedback helps us improve process for discharging patients to nursing or residential home

We are continuously striving to improve the experience of our patients. Listening to what our patients think about our services can help us to make changes.

One example of a change we have been able to make as a result of feedback has helped us to reduce delays for patients who need to be discharged to a nursing or residential home.

You said: Relatives were commenting that although the Pathfinder team did full assessments on patients to place them in nursing and residential homes, they then had to wait in hospital for the home to come out and assess them. This meant that some patients were often left waiting in North Devon District Hospital for quite a few days, especially if it was over a weekend.

We did: The Pathfinder team worked with the care homes to create trusted assessor paperwork to enable the homes to accept our referrals without the need to come and assess patients themselves.

More examples of changes we have made in response to patient feedback can be found on the ‘You said, we did’ section of this website.

One of the key ways in which we get feedback from patients is through the Friends and Family Test (FFT). Feedback is passed on to the teams so we can learn from what we are doing well and where we need to improve.

You can view other comments from patients and FFT scores on this website.

Last updated: January 17, 2019