Troubleshooting and FAQs

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If I have a video consultation will I then always have to see my doctor via a video link?

No, video consultations will only be used by our clinicians in circumstances where physical examinations and diagnostic tests are not required.

Video consultations are a solution to long journeys, car parking costs and delays in clinic currently experienced by patients but will not replace the requirement for patients to come into hospital for a physical examination.

I don’t have a device that has a camera and microphone; can I still have a video consultation?

Unfortunately not, to hold an effective video consultation our clinicians will need to both see and hear you therefore your device must have a camera and a microphone. Please press ‘Ok’ for all camera and microphone access pop ups.

Would you recommend using Wi-Fi or 4G to access my appointment?

You can access your appointment using either Wi-Fi or 4G, however we would recommend using a Wi-Fi network as 4G coverage across northern Devon can sometimes be unreliable. Accessing your appointment using Wi-Fi will also ensure you avoid unnecessary use of your data allowance.

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Last updated: June 30, 2020