The Pathology Department regularly reflects on the service it provides to primary and secondary care users. Questionnaires on a range of topics are one way of capturing user satisfaction levels. Where these have been conducted the results of responses are collated and used to improve the Pathology Service offered within the Trust and primary care settings.
We were about to issue a user satisfaction questionnaire to GP practice users in April 2020, however, due to the prioritising of patient focused services as the Covid-19 pandemic and lock-down developed we have postponed this until a more suitable time when users may have more time to participate.
We do welcome feedback however, and capture all opinions and criticisms from users (emails, verbal comments, ‘contact-us’ e-forms complaints and compliments) and act on these to improve our service.
The previous user questionnaire was issued in May 2017 to all Northern Devon Healthcare Trust medically qualified clinicians. They were invited to answer various questions about how satisfied they were with the North Devon Pathology Service. The results of that survey have been compiled into a report documenting the responses.
We take all comments and responses seriously and thank those who responded for expressing their thoughts.
Previous Pathology Users Satisfaction Reports