All North Devon District Hospital patients have the opportunity to provide immediate feedback about their experience.
The Friends and Family Test comprises just one simple question: How likely are you to recommend our ward / A&E department / service to friends and family if they needed similar care or treatment? All patient responses are entirely voluntary, anonymous and confidential.
The infographic below shows the percentage of patients who ‘would recommend’ the care they received in the following areas during the period July to September, 2019 (for an archive of previous quarters please go here)
Asked at the point of discharge and with a set of six response options ranging from ‘extremely likely’ to ‘extremely unlikely’, the Friends and Family Test is intended to capture as closely as possible the patient’s feelings about their recent experience. Patients are invited to explain briefly why they responded in the way they did.
In maternity services the question is asked at all four stages across the maternity pathway i.e. antenatal service, labour ward/homebirth service, postnatal ward and postnatal community service.
The Friends and Family Test is a Department of Health initiative and all Trusts are required to publish their Friends and Family Test results nationally, facilitating transparency.
Click here to view the national results for the Friends and Family Test at NHS England.