A team of volunteer patient experience surveyors routinely visits our inpatient wards to collect real-time patient feedback at the bedside. On a one-to-one basis, patients are invited to respond to a series of questions about their experience on the ward. The aim is to visit inpatient wards several times a month. In cases where the patient may be too ill to communicate with our volunteer, the volunteer captures feedback from relatives/carers where possible.
Last updated: August 19, 2020