Patient Experience Survey – Torrington Community Therapy Team Jan-14 to Mar-14
Based on 6 responses received to date, the survey has produced a positive set of results.
The Friends and Family Test score of +67 (on a range from -100 to +100) indicates a high level of patient satisfaction with the service. The Trust’s target Friends and Family Test Score is +60.
Quantitative Results
Qualitative Results
In response to the questions: Have you any suggestions for ways we can improve the service for you? and Have you any suggestions for ways we can improve the service for your family / carers? the following feedback was received:
| Month | Friends & Family Score | Suggestions for improvement – for the patient | Suggestions for improvement – for family / carers | |
| 1 | Jan | Extremely likely | The service of the team was brilliant at all times. | |
| 2 | Jan | Likely | A telephone contact number. |