Day 23 – Becky Haynes, EPRR officer and service manager for the emergency department and MIUs

What do you do for the Trust?

I am the Trust’s Emergency Preparedness, Resilience and Response (EPRR) officer and the service manager for the emergency department and minor injuries units (MIUs).

My EPRR role entails ensuring we have developed, implemented and tested effective resilience planning and preparedness to deal with incidents and emergencies including:

  • Adverse weather that is a threat to normal services
  • Environmental disaster
  • Other emergencies that may be a threat to the safety of patients and staff
  • Business continuity
  • Chemical, biological, radiological, nuclear and explosive materials (CBRNE) incidents
  • Pandemic infections

What makes you proud of your work?

I started my  EPRR role in the middle of February 2018, and a few weeks later, North Devon was covered in a blanket of snow. I was totally blown away by the flexibility of staff, who pitched in to help however they could.

Staff arrived on site with sleeping bags and spare uniform,  staff with 4×4 vehicles offered lifts to and from work to other staff, and the local community were incredible, providing additional transport to ensure we were able provide a transport service from accessible local towns and villages to the hospital.

Ahead of this winter we have already had offers of 4×4 help from the local community. The multi-disciplinary and multi-organisational working of the whole community makes me proud to be a resident of North Devon.

What was your highlight of 2018?

The whole year! This year I moved from working in a back office function to working in an operational environment. It’s been a complete eye opener to see what  the operational staff deal with on a day-to-day basis. The emergency department saw over 200 patients in one day for the first time this year and we have worked hard on various projects to ensure we are more prepared this winter. For instance we are raising awareness with the public about choosing the appropriate service if you are ill or injured – more information is here on our website.

Top tip for a great Christmas?

My top tip for Christmas, and every day of the year at home and at work, would be: Prior Preparation Prevents Poor Performance! 

Last updated: December 21, 2018