Day 22 – Hannah Keightley, service manager for unscheduled care – outpatients and member of the North Devon Integrated Diabetes Service project team

What do you do for the Trust?

I am the service manager for unscheduled care – outpatients, managing 11 teams.

One of these is the diabetes team, and I am part of the North Devon Integrated Diabetes Service project team. The North Devon Integrated Diabetes Service aims to make care more joined-up for patients between primary care (GPs) and secondary care (hospital doctors), and make sure patients have the tools they need to manage their condition. It is a partnership between the NHS (including diabetes specialists and GPs), patients, domiciliary care and the voluntary sector (including Diabetes UK). There’s more information on our website.

Some of the North Devon Integrated Diabetes Service project team (Hannah Keightley third from right)

What makes you proud of your work?

I’m really proud of my teams and the benefit they bring to their patients. I’d just like to say a massive thank you to all my teams for their hard work – their passion to improve care for patients, whatever their role, is inspiring.

What was your highlight of 2018?

For the North Devon Integrated Diabetes Service project, it was being shortlisted for a HSJ Award, one of the biggest awards in healthcare. The Acute or Specialist Services Redesign Award recognises teams that have successfully changed the way they deliver services to better meet the needs of patients.

We found out from the judges that we were in the top 25% of shortlisted entries in our category, and we’re really pleased about that. The picture is of some of the team with our certificate.

Top tip for a great Christmas?

Spend it with people you love, and eat well.

Last updated: December 21, 2018