We were the best performing trust in the country on more than one occasion for our emergency department performance this year, which is testament to the hard work of teams across the Trust. In November, the chief executive of NHS Improvement, Jim Mackey, highlighted NDHT at a national conference as one of eight providers ‘delivering on all fronts’.
We launched Devon Cares in July 2016, our domiciliary care service. Devon Cares works in partnership with high quality local care agencies to provide social care to people in their own homes. Since launching, the number of people in Northern and Mid Devon waiting to have their care needs met is at a historic low.
We have completed an investment of just over £4 million into reducing energy costs and carbon across our sites, putting into place projects that will produce major financial savings for the Trust over the next 15 years. We expect our energy usage will decrease by at least 20%, placing us in line with the best performers in the NHS.
2016/17 saw teams across the Trust working extremely hard to prepare for the implementation of an electronic health record, which launched in April 2017. Having electronic health records brings benefits to patients, because staff have access to up-to-date, real-time information, allowing us to make more informed, holistic decisions about care. For example, information about an allergy will be readily available on the record, so we won’t prescribe something we know a person will have a reaction to.
A high-performing trust
In our most recent staff survey, our staff voted us in the top 10% of NHS provider organisations to work for and we also came out as the top provider in the South West. Our patients (through the Friends and Family Test) regularly report an average of over 95% satisfaction with our services.
The Care Quality Commission inspected our services in 2014 and found our community services to be ‘close to outstanding’ with inspectors wishing they lived in Devon. Our medical inpatient services at NDDH were the first to be judged as ‘outstanding’ by the CQC.
According to many clinical targets, we rate as one of the best performing non-foundation trusts in England, because we treat patients in line with national waiting time standards, have very few hospital-acquired infections and meet our four-hour waiting times for urgent care.
We achieve all this because we offer a wide range of hospital, outpatient, home-facing and specialist services across most of Devon. We have a huge range of clinical expertise that we share across professional spheres to ensure people get world-class care when they need it.