Trust improves performance in national children and young people’s patient survey

Northern Devon Healthcare NHS Trust (NDHT) is extremely pleased to have received improved results in the latest Care Quality Commission children and young people’s patient experience survey, released today.

 NDHT’s scores had increased significantly for five questions:

  • Parents/carers of 0 to 7 year olds
    • Did staff play with your child at all while they were in hospital?
    • Do you feel that the people looking after your child were friendly?
  • Parents/carers of 0 to 15 year olds
    • How clean do you think the hospital room or ward was that your child was in?
    • Were members of staff available when your child needed attention?
    • Overall… I felt that my child had a very good experience

 Suzanne Tracey, NDHT Chief Executive Officer, said: “We are extremely pleased with these results. It is particularly gratifying to have improved significantly in five areas, all of which make an important contribution to the overall patient experience.

“It is a testament to the hard work of our staff that these improvements have been recognised. Well done and thank you to all our staff.”

 Across the survey NDHT’s results were much better than most trusts for three questions:

  • Parents/carers of 0 to 7 year olds
    • Did staff play with your child at all while they were in hospital?
    • Do you feel that the people looking after your child were friendly?
  • Parents/carers of 0 to 15 year olds
    • Overall… I felt that my child had a very good experience

NDHT’s results were better than most trusts for 13 questions, including:

  • Parents/carers of 0 to 7 year olds
    • Did the hospital change your child’s admission date at all?
    • Were there enough things for your child to do in the hospital?

 Parents/carers of 0 to 15 year olds

    • Did the ward where your child stayed have appropriate equipment or adaptations for your child’s physical or medical needs?
    • Were members of staff available when your child needed attention?

The Trust’s results were somewhat better than most trusts for six questions, including:

  • Children/young people aged 8 to 15
    • If you had any worries, did a member of staff talk with you about them?
  • Parents/carers of 0 to 7 year olds
    • Did members of staff treating your child communicate with them in a way that your child could understand?

There were no areas in which NDHT scored worse, somewhat worse or much worse than other Trusts. Overall, NDHT scored about the same as other Trusts on 38 questions.

In total, 123 Northern Devon Healthcare NHS Trust inpatients responded to the survey and the response rate for Northern Devon Healthcare NHS Trust was 30.15%

You can read the full survey results at: Children and young people’s survey 2020

Posted in News.

Last updated: December 9, 2021