Are you waiting for an outpatient appointment? You may receive a text from us

Text message from NHS will never ask for banking details

We are getting in touch with some patients on our waiting lists for an outpatient appointment.

Why we are contacting patients

Our clinical teams are working through our waiting lists and booking appointments for patients in order of clinical urgency.

Due to COVID-19, some patients have been waiting longer than we would like, and we are getting in touch with those patients to ask if their condition has changed. This will help our clinicians assess their current clinical urgency, so we can book appointments in the most appropriate order as quickly as possible.

How we are contacting patients

During the next few months, you may receive a text message from us about your outpatient appointment. This text will contain a link to an online letter and questionnaire. Before you can access the letter, there will be a verification process, where we will ask you to input some personal information and a PIN that will be sent to you.

We will never ask for your banking details.

If we do not have your mobile number on record, we will send you a letter in the post with a questionnaire and prepaid return envelope. If we have sent you the text message but we cannot see that you have read it, we will send the letter in the post instead.

Further information

If you or someone you are supporting needs this communication in a different format e.g. large print, languages other than English, please contact our Patient Advice and Liaison Service on 01271 314090 or at

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Last updated: June 18, 2021