New volunteer service to help patients with video appointments

Video Volunteer photo - Jeff with phoneThis month we are launching our new video volunteers service. Our video volunteers are a team of staff and volunteers available to support our patients with questions they might have about accessing and attending their outpatient appointment via video.

Having appointments via a video link on a smartphone, tablet or computer will be a new and different experience for some patients, and whilst it has been hugely well received (99% of patients who had a video appointment in February would like a video appointment again), we know that some patients may need a bit of help to get started. Our video volunteers aim to help patients feel comfortable using technology in this way.

To request a phone call from one of our video volunteers, patients can complete this short form on our website. We would advise doing this at least a few days before appointments to allow plenty of time to arrange the phone call.

Once the form is submitted, it will be picked up by our team of volunteers and the patient will be contacted via phone at a convenient time.

Request help from a video volunteer

video support

Posted in News.

Last updated: March 25, 2021