Families able to see loved ones in hospital during coronavirus pandemic using video calling technology

The families of seriously ill patients at North Devon District Hospital who are unable to visit because of the current COVID-19 restrictions have been able to talk to their loved ones remotely, using iPads.

Northern Devon Healthcare NHS Trust (NDHT) has been given a number of iPads by Over and Above, the Trust charity, to enable loved ones to make video calls to patients using video conferencing. This has been especially welcomed by families with loved ones in the Intensive Care Unit.

Michelle Cobby, Outreach, Resuscitation and EOL Service Manager, using an iPad in a ward area

Teamwork from the Outreach and Resus, Patient experience and IT teams saw the two devices being made secure and ready to use within 48 hours.

Since the Trust began offering the service approximately two weeks ago, there have been about 15 video calls made. The feedback has been overwhelmingly positive, with both patients and their families saying that it has really made a difference.

Gemma Mitchell, from Holsworthy, has been able to speak to her mother Amanda in ICU, throughout her time in hospital. She said: “It means that I can speak to the nurses as well as being able to see my mum. It’s so helpful, as we haven’t been able to see her for several weeks.

“When we speak to her, we see any reaction in her face, or any movement, which we wouldn’t be able to otherwise.

“It’s also nice to be able visualise her in her surroundings – we can see what the ward looks like and the machines around her. It has 100% made a difference to us.”

Juliet Parkin, ICU clinical matron at North Devon District Hospital, said: “We know how hard it can be for patients and their families at the moment, while visiting is not allowed. We hope this small innovation makes a big difference to patients and their loved ones, and we are pleased to be able to offer this service.”

The new video calling service is the latest in the Trust’s work to use technology to continue delivering patient care. There are now 30 NDDH services using video appointments where it is appropriate instead of a face-to-face outpatient or follow up appointment. Other teams using video appointments include maternity, which is using it as a video helpline for new mums.

The software is also helping clinicians work together across the South West. For example, video consultations are being used by the Trust’s paediatric team for clinical discussions with specialists from Bristol and Exeter.

Posted in News.

Last updated: April 27, 2020