Award for team helping frequent attenders to A&E

The team behind a project to reduce frequent attender visits to A&E at NDDH has won an award for excellence in integrated working.

The Celebrating Achievement Awards are run by Devon Partnership NHS Trust (DPT), who provide mental health services across Devon. A multi-disciplinary team involving staff from various organisations won the Integration Award for their project.

Congratulations to our staff, colleagues and the frequent attenders for this excellent work and well-deserved award.

Left to right: Melanie Walker MBE, chief executive of DPT; Cath Courtney, team manager for liaison psychiatry, DPT; Tom Cowland and Jonathan Hammond-Williams, SWASFT; Laura Southall, liaison psychiatry nurse, DPT; Mike Cousins, health and safety manager and local security management specialist, NDHT; Lou Mitchell, consultant in emergency medicine, NDHT; Katie Simpson, Devon and Cornwall Police; Adam Hickson, consultant psychiatrist, DPT; Julie Ball, Together Drug and Alcohol Services; John McGovern, Devon and Cornwall Police; Phil Mantay, director of finance and strategy, DPT; Andy White, Devon and Cornwall Police; Julie Dent CBE, chair of DPT

The project started in 2017, taking an initial group of 12 frequent attenders. All the healthcare professionals involved in their care developed a supportive plan, which was agreed with the attender. This plan was then made available in A&E to be used during any future attendance. Staff can work from the plans and offer immediate options, knowing they have been pre-agreed. This can be extremely helpful in what can be acute/crisis situations.

This work has resulted in a significant reduction in A&E attendance in the first and second cohort of 24 frequent attenders. Outcomes for these individuals have improved as they are managing better and not needing to attend. This has also saved money for the NHS, which can be reinvested elsewhere.

Organisations involved

  • Devon Partnership NHS Trust
  • Northern Devon Healthcare NHS Trust
  • Devon and Cornwall Police
  • South Western Ambulance Service NHS Foundation Trust
  • Together Drug and Alcohol Service
Posted in News.

Last updated: January 3, 2020