Young patients and their parents have rated Northern Devon Healthcare NHS Trust’s services very highly in a national survey by the Care Quality Commission (CQC).
The survey asked patients under the age of 16 and their parents/carers about their experience of care when coming in for treatment or when admitted to hospital.
The CQC analysed the survey results from across the country and named NDHT as one of seven trusts rated as ‘better than expected’. This means that the results were generally more positive across the entire survey than the national average.
Highlights from the survey
- Parents and carers rated the overall experience 9.1/10, better than most trusts in England.
- Young patients and parents gave high scores for feeling well looked after – 9.3/10 from children/young people and 9.0/10 from parents and carers.
- Parents and carers gave 9.9/10 for staff answering their questions before their child’s operation or procedure in a way they could understand. This was an improvement on the results of the previous survey.
- Young patients gave 10/10 for staff explaining what would happen during their operation or procedure.
Suzanne Tracey, chief executive of NDHT, said: “Being unwell can be a distressing time for children and their loved ones. I am immensely proud of all our staff here who help to make this time a little better.
“This year’s survey results are fantastic, and I’m really pleased that our services in northern Devon have been rated among the best in the country. Well done to our teams for their hard work, kindness and care.”
Patient experience feedback gives NHS organisations opportunities to learn as well as to recognise good standards.
Suzanne added: “We will be looking at the areas of the survey where we think we could be doing better and asking ourselves what steps we can take to improve.”
Further information on the results of the survey can be found at: www.cqc.org.uk/publications/surveys/children-young-peoples-survey-2018
The rating of ‘better than expected’ is given where the results show that the proportion of respondents who answered positively to questions about their care, across the entire survey, was significantly above the national average.