North Devon District Hospital’s A&E and minor injuries units (MIUs) across northern Devon have been rated highly in the latest national patient experience survey, published today.
The Care Quality Commission’s (CQC) urgent and emergency care survey asked people who visited North Devon’s A&E or MIUs in Bideford, Ilfracombe and Lynton in September 2018 what they thought about their experience.
High scores and improvements
The survey results show high scores and improvements, but a drop in satisfaction with waiting times in A&E. The MIUs across northern Devon scored more highly than MIUs in most areas of the country, including for waiting times.
Highlights from the survey results include:
- High scores for patients having confidence and trust in the staff examining and treating them
- High scores for staff listening to what patients had to say
- Significant improvements for cleanliness of A&E
- Higher scores than most trusts for overall time spent in MIUs
- Significant improvements for staff taking patients’ family or home situation into account when they leave A&E
Suzanne Tracey, chief executive of Northern Devon Healthcare NHS Trust, said: “These are fantastic results that our staff should be very proud of. It’s great to see patients are seeing improvements in some of the areas we’ve been focusing on and I was really pleased to receive a letter from the CQC congratulating us for scoring more highly than other areas for our MIUs.
“Well done to staff across our sites in northern Devon. These results are testament to the hard work they’re putting in to provide the best possible experience to our patients when they need us.”
Waiting times in A&E
The survey highlights some areas where scores have dropped, which relate to waiting times in A&E.
Dr Liam Kevern, A&E consultant and lead clinician, said: “We’re really pleased to see that patients are having a good experience on the whole, but some patients are unfortunately waiting longer than we’d like.
“Our services are likely to get busier as we head into winter and we are taking steps to prepare. Whilst we are always there for people in an emergency, you can help us by choosing the right service for your needs. This could be a minor injuries service – as the survey results show, the staff in our MIUs provide excellent care, and you could spend less time waiting for treatment and advice.”
Depending on your needs, you could seek help from your local pharmacy or GP, and if you need urgent medical advice or reassurance you can call NHS 111. More information on choosing the right service for your needs is available at: www.northdevonhealth.nhs.uk/right-treatment/
Further information on the results of the survey can be found at: www.cqc.org.uk/publications/surveys/urgent-emergency-care-survey-2018