Patients who have received overnight care in hospital from Northern Devon Healthcare NHS Trust (NDHT) have rated their experiences highly in the latest national inpatient survey.
On top of this, patients rated their care at NDHT as better than care delivered at other trusts across England in a number of ways.
The Care Quality Commission (CQC) today published the results of their annual inpatient survey, which gathers feedback from patients on their experience of care from NHS trusts. Over 600 patients who spent at least one night in hospital shared their feedback about NDHT.
Suzanne Tracey, chief executive at NDHT, said: “This is another fantastic set of results for this survey, and it’s great to see so many high scores from patients.
“It’s really good to see that patients feel confident in the care provided by the whole range of clinical staff they come into contact with, and feel well-looked after by non-clinical staff too.
“Our staff deserve a big well done. This feedback is the result of their dedication and compassion for our patients, and their continued efforts to improve wherever possible.”
NDHT received very high scores (nine out of 10 or higher) in many areas, including for:
- Confidence and trust in doctors, nurses and other clinical staff
- Giving patients enough to drink and a choice of food
- Giving patients privacy when they were examined or treated
NDHT not only achieved high scores but was also rated as better than other trusts in England in four areas. This included:
- Nurses giving understandable answers to questions
- Staff discussing with patients whether they needed any additional equipment or adaptations at home after leaving hospital
- Patients feeling well looked after by non-clinical hospital staff (e.g. cleaners, porters, catering staff)
Overall, patients gave NDHT a score of 9.2 for feeling that they were treated with respect and dignity while they were in hospital.
The survey highlighted a few scores that had dropped, which related to information and communication, and patients being asked for their feedback on their experience.
Suzanne added: “We are absolutely committed to improving the experience for our patients and their families and carers. Our staff continually listen to feedback and use this to improve, and this survey is one of many ways we gather patient feedback and learn from it.
“We will be doing an in-depth review of the results and will use this information alongside our other feedback channels to develop an action plan. We recently held a workshop to bring staff, patients and our stakeholders together to share ideas, and this will be key in driving forwards patient experience at NDHT.”
Further information on the results of the survey can be found at: www.cqc.org.uk/inpatientsurvey