New mums share experiences of maternity services at NDHT

New mums have shared their views on maternity services at Northern Devon Healthcare NHS Trust in the latest national Care Quality Commission (CQC) maternity survey, which was published today.

The survey asks new mums about their experience of care whilst they were pregnant, during labour and birth, in hospital after the birth, at home after the birth and for support with feeding. In northern Devon, 105 mothers who had their baby or babies in February 2018 shared their views.

NDHT scored better than other trusts nationally in 11 of the questions asked, including for always listening to mums during antenatal appointments and at home after the birth. We were in line with trusts nationally for the remaining questions.

Women rated the Trust as better than other trusts for midwives being aware of the medical history of both mother and baby and for mothers having skin to skin contact with their baby shortly after birth.

Scores from new mums relating to their experience of labour, birth and post-birth were high in many aspects:

  • 9 out of 10 for being asked by a midwife or health visitor how they were feeling emotionally after the birth
  • 7 for getting the help they needed when they contacted a midwife after the birth
  • 7 for partners or other loved ones being supported to be involved as much as they wanted
  • 6 for being spoken to in a way they could understand

Joanne Hayward, interim head of midwifery at the Trust, said: “It’s lovely to see some high scores in these results. This survey reflects the positive feedback we receive directly from women in our care about their experiences in labour and when back at home.

“We continue to work as a team to make some positive improvements in our service and these results will help shape those improvements. I would like to thank all our staff for their continued commitment to delivering a safe and compassionate service, which has resulted in very positive experiences for new mums and their families.”

The survey highlighted a few areas to improve, including:

  • Offering choice about where antenatal check-ups would take place
  • Giving consistent information to mothers about feeding their baby
  • Supporting partners or other loved ones to stay with new mums as much as they want when in hospital immediately after birth
  • Offering choice about where postnatal care would take place.

Darryn Allcorn, chief nurse at the Trust, said: “The maternity service at NDDH has taken some really positive steps forward over the last year and it’s wonderful to see this reflected in the survey results.

With a new interim head of midwifery, Joanne Hayward, now in post, we are committed to continuing our service enhancement, using these survey results to inform this.”


Further information on the results of the survey can be found at:

Posted in News.

Last updated: January 29, 2019