Northern Devon Healthcare NHS Trust has been rated the top trust of its kind (providing acute and community services) in the latest NHS Staff Survey.
Every year, staff across the NHS are asked what they think of their organisations. The 2017 survey results place NDHT 1st out of 37 acute and community providers across England.
The Trust’s highest scoring areas were:
- Support from immediate managers
- Effective team working
- Percentage of staff able to contribute towards improvements at work
- Recognition and value of staff by managers and the organisation
- Organisation and management interest in and action on health and wellbeing
Overall staff engagement scores at NDHT were amongst the highest in the country, with high scores for staff recommending NDHT as a place to work or receive treatment, motivation at work and staff ability to contribute towards improvements.
Dr Alison Diamond, chief executive of the Trust, said: “We are extremely pleased with this year’s survey results. It has been a challenging year for the NHS and it is great to see our results bucking the downwards national trend.
“It’s fantastic that our staff feel they work in a supportive environment, where teamwork and a culture of improvement are at the heart of how we work.
“I am also delighted to see that staff feel we have a real interest in supporting their own health and wellbeing. This is really important to us because the evidence is clear that having happy staff leads to patients having a good experience.”
As well as highlighting where the Trust has performed well and what has improved, the staff survey highlights what could be done better. The Trust’s lowest scoring area in the 2017 survey was the percentage of staff who had an appraisal within the last 12 months.
Dr Diamond added: “Whilst we have scored really highly this year, we recognise that there are always areas where we can improve.
“We are already addressing the lowest scoring areas of the survey and hope to see improvements next year.”