National survey highlights excellent care at NDHT

Patients who have received hospital-based care at Northern Devon Healthcare NHS Trust (NDHT) have rated their experiences highly according to the latest national inpatient survey, and better than care delivered at other trusts across England in some areas.

The Care Quality Commission (CQC) published the results of their annual inpatient survey last week, which gathers feedback from patients on their experiences of care from NHS acute and specialist trusts. Over 600 patients shared their views about the care they received at NDHT.

Dr Alison Diamond, chief executive at the Trust, said: “We are really pleased with the results of this year’s survey, which show that patients feel the care they experience at NDHT is not only good but is among the best in the country in a number of areas.

“I would like to thank our hardworking staff, whose dedication towards delivering high-quality care has resulted in another year of great results in this important survey.”

Overall, more than 97% of patients felt that they were sometimes or always treated with respect and dignity. Over 98% of patients said that they were well looked after by hospital staff always or sometimes.

Patients rated the Trust particularly highly in the following areas, resulting in scores of nine out of 10 or above:

  • Cleanliness
  • Transition between services – the specialist they saw in hospital had been given all the necessary information about their condition or illness from the person who referred them
  • Explanation from anaesthetists
  • Privacy, both in the emergency department and when being examined
  • Feeling well looked after
  • Confidence and trust in nurses

The Trust scored better than most other trusts surveyed in two particular areas:

  • Patients felt that they knew which nurse was in charge of looking after them, which is particularly important following shift changes
  • Patients felt staff considered their family and home situation when planning their discharge

Dr Diamond added: “All of our staff want to make sure our patients have a good experience. Hearing from patients about what went well and what could be improved is very important to us.

“This survey has helped to highlight some areas where there is room for improvement. We are already taking action and we hope future surveys will show progress in these areas.”

According to the survey, some patients said they would like more help to eat meals. The Trust is recruiting mealtime companion volunteers to provide additional support at mealtimes to motivate patients to eat and drink, allowing staff to spend more time with patients who need more assistance. Anyone interested in becoming a mealtime companion volunteer can get in touch on 01271 313933 or email

Further information on the results of the survey can be found at:

Posted in News.

Last updated: March 6, 2018