Northern Devon Healthcare Trust: Engagement and Involvement Strategy
This strategy outlines the ways in which the Northern Devon Healthcare NHS Trust will involve patients and the public when reviewing or making changes to the way services are provided. It is through effective engagement that we can build relationships with the community, demonstrating greater accountability and creating good conditions for change.
As an NHS trust we have a legal obligation to consult when proposing changes to the way local services are provided, operated or developed in two ways; they are:
- The duty to consult and involve patients and the public in an on-going way, not just when major changes are proposed.
- A duty to consult with Local Authority Overview and Scrutiny Committees on proposals for substantial changes
This strategy outlines the two forms of engagement that they Trust will undertake, namely:
Continuous: pro-active and led by the public ensuring the Trust is engaged in two-way conversations with local communities, patients and the public about what healthcare matters are important to them.
Specific: Trust led engagement with patients and the public that will take place when the Trust looks at service developments and or re-design.
Objectives of the strategy
- Ensure the Trust meets its legal duty to engage
- Enable the Trust to understand the needs of the local community- Provide a platform for the community to feed into involvement exercises and consultations that the Trust undertakes
- To ensure that clinicians understand the importance of public engagement and involvement and actively encourage it in their work
- To work in partnership with local communities to develop services
If you need this information in another format such as audio tape or computer disk, Braille, large print, high contrast, British Sign Language or translated into another language, please telephone the PALS desk on 01271 314090