Trust hospitals earn excellent ratings for food, environment and privacy

Hospitals run by the Northern Devon Healthcare NHS Trust provide excellent non-clinical services for patients, according to inspectors.

Twelve of the Trust’s 18 hospitals were rated as excellent in all three categories of food, environment (including cleanliness) and privacy and dignity.

The other six hospitals all achieved a combination of excellent and good ratings in those three areas.

The figures were published by the National Patient Safety Agency (NPSA) on the back of its annual Patient Environment Action Team (PEAT) assessments.

Inspectors checked all acute and community hospitals in England for their standards in non-clinical areas.

In the Trust’s Northern region, the community hospitals at Bideford, Holsworthy, Ilfracombe, South Molton and Torrington scored as excellent in all three categories.

In the Eastern area, there were excellent ratings all round for the community hospitals at Axminster, Budleigh Salterton, Okehampton, Ottery St Mary, Seaton, Sidmouth and Tiverton.

The acute North Devon District Hospital (NDDH) was rated as excellent in two categories and good in the third, as were Crediton, Exeter Community Hospital (Whipton), Honiton and Moretonhampstead.

Exmouth Hospital scored as excellent in one and good in the other two.

Hospitals rated as excellent are said to consistently exceed expectations, with little if any room for improvement.

Those rated as good show a clear commitment to achieving and maintaining the highest possible standards, with only limited room for improvement.

Kate Lyons, director of operations for the Trust, said: “We are pleased so many of our hospitals have been rated as excellent all round, and that each one achieved a minimum score of good.

“The issues of cleanliness, food and privacy are very important and we do all we can to provide our patients with a high-quality service and experience.

“On the whole our hospitals have performed strongly and, by addressing areas in need of improvement, we are confident of maintaining and building on these high standards in the future.”

The PEAT report concluded: “The inspection teams were encouraged by all the work and standards being achieved throughout the Trust.”

But it asked the Trust board to look at improving the environment in the A&E and physiotherapy departments at NDDH.

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Last updated: March 6, 2018