The nursing, treatment and care at North Devon District Hospital are well-regarded by patients on the wards, according to a new survey by the Healthcare Commission.
Nursing staff were given high ratings – putting them in the top 20% nationwide – for the way they answered questions, inspired confidence and acted courteously to in-patients.
In the care and treatment section of the survey, Northern Devon Healthcare NHS Trust, which runs the hospital, was also in the top 20% for levels of privacy when patients discussed their condition and for help with eating meals.
Other highlights from the survey – carried out last autumn – include ratings in the top 20% for:
- The length of time patients had been on the waiting list before admission
- Choice of admission date
- Help from staff for patients who were in pain
- The way staff explained the purpose of medicines that patients were taking home
- The clarity of written information on patients’ medicines
In most other categories, the Trust scored among the middle 60% of trusts.
However, the survey also highlighted two areas where the Trust came in the bottom 20%:
- The low number of people who were asked their views on quality of care
- The number of patients bothered by noise at night from hospital staff
The Trust will looking in detail at the survey results and taking action to make further improvements over coming months.
Carolyn Mills, Director of Nursing, said: “We’re particularly pleased to see how patients appreciate the job that our nursing staff do, day in and day out.
“As with other hospitals around the country the survey is a mixed picture, with some areas of good practice and some that need further attention. It’s a useful snapshot of how our services are seen by patients, which will help us in our ambition to become one of the top trusts in the country.”