If you are interested in finding out more about NHS guidance and policy in relation to patient and public involvement these documents may be helpful to you.
- NHS Constitution – set out rights and pledges to patients and staff
- DOH Real Involvement
- NHS Act 2006
- DOH Making experiences Count
- Putting People at the Heart of Care, DoH 2009
- DOH A Guide to patient and public involvement in urgent care
- Building Capacity and capability to involve: A recent report from the patient and Public (PPI) learning and Development Project to NHS South West, 2007
- DoH Changing for the better: Guidance when undertaking major changes to NHS services May 2008
- Help build a better health and social care service: Local Involvement Networks (LINks) explained
- Local Involvement Networks (LINKs)
- Devon LINK
- High Quality Care for All – NHS Next Stage Review Final Report, DoH
- High Quality Care for all our journey so far
- World Class Commissioning, DOH December 2007
- World Class Commissioning Competencies
- The Trust’s Raising Concerns and Complaints Policy
- The Trust’s Information Centre Operational Policy
- The Trust’s Volunteer Policy
- The Trust’s “Tell us what you think” patient feedback forms policy
- PALS core standards DoH
- Listening, responding, improving – a guide to better customer care DOH
If you would like further information on any aspect of Patient and Public Involvement please contact:
Jenny Jacobs, Patient and Public Involvement Manager jenny.jacobs@ndevon.swest.nhs.uk
Phone 01271 311688
