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home > Patient information > Accessibility information for patients

Accessibility information for patients

Help for people with hearing impairments

There are many ways in which you can communicate with the Trust if you are deaf or hard of hearing:

Minicoms
There is a minicom line at North Devon District Hospital. Incoming calls are routed initially to the Audiology Department, but transfer to the main switchboard if there is no answer.
Tel: 01271 322746

Typetalk
A confidential, 24-hour telephone relay service for people with communication difficulties, enabling you to type in what you want to say and have an operator conduct the conversation for you.  This means any Trust staff can handle these calls.

Induction loops
These are available for anyone coming into North Devon District Hospital. There is one on the main reception desk, one at the main switchboard, one in the Information Centre and one in the Audiology Department. The community hospitals at South Molton and Ilfracombe (the Tyrrell) also have loops.

The Sound Doctor
On this site you can hear important, practical advice from doctors, nurses and other health experts.
http://www.bdsounddoctor.nhs.uk

When you’re in hospital

Sign language
We can arrange translation using British Sign Language. Please let us know as early as possible if you will need support when you come to hospital.

Personal listening devices
Personal listening devices – headphones that allow someone to speak to you through a microphone – are available on wards and in all departments at both North Devon District Hospital and the community hospitals.