All North Devon District Hospital inpatients and patients who have received care in a ward, MAU and the A&E department now have the opportunity to provide immediate feedback about their experience.
Launched on 1 April 2013, The Friends and Family Test comprises just one simple question: How likely are you to recommend our ward / A&E department to friends and family if they needed similar care or treatment? All patient responses are entirely voluntary, anonymous and confidential.
Asked at the point of discharge and with a set of six response options ranging from ‘extremely likely’ to ‘extremely unlikely’, the Friends and Family Test is intended to capture as closely as possible the patient’s feelings about their recent experience. Patients are invited to explain briefly why they responded in the way they did.
With effect from 1 October 2013, The Friends and Family Test was extended to Maternity Services. The question is asked at all four stages across the maternity pathway i.e. antenatal service, labour ward/homebirth service, postnatal ward and postnatal community service.
The Friends and Family Test is a Department of Health initiative introduced nationally and runs alongside the Trust’s already established Patient Experience Survey Programme in which more detailed feedback is routinely sought from inpatients during their stay.
All Trusts are required to publish their Friends and Family Test results nationally, facilitating transparency and enabling comparisons to be made between different hospitals and A&E departments.
Click here to view the national results for the Friends and Family Test at NHS England.