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Have your say

Could you help us to get better?

Everything we do is based on the need to improve the care we provide. That means understanding exactly what’s important to you as a patient or – just by living locally – as a potential patient.

We also have a legal duty to engage according to the Health and Social Care Act in 2012 and the NHS Constitution 2013 which state that patients and the public have a right to be involved in the planning and development of healthcare services.

Our engagement and involvement work ensures that, wherever appropriate, changes to services are carried out in partnership with and informed by our patients and the public.

There are two ways that you can have your say about changes and developments with the Trust: on-going engagement and formal public consultations.

On-going engagement

We aim to be in constant contact with the communities we serve to ensure they are aware of any changes or developments taking place at the Trust and to ensure we understand any issues that are arising. In this way our continuous engagement is an on-going and two way conversation. There are several ways we achieve this conversation such as our Involving People Steering Group, patient stories presented at board meetings, community hospital steering groups etc.

Formal consultation

The Trust is duty bound to ensure that patients and the public are able to have an influence on any significant service change that is being planned. We meet this duty via formal public consultation.

In 2010, the Government introduced four tests of service change that are intended to apply in all cases of major NHS service change. The four tests – as set out in the 2014/15 Mandate from the Government to NHS England – are that proposed service changes should be able to demonstrate evidence of:

  • strong public and patient engagement
  • consistency with current and prospective need for patient choice
  • a clear clinical evidence base
  • support for proposals from clinical commissioners

Any significant service change that we implement must be able to evidence all four of these tests.

We are always keen to work closely with our stakeholders to ensure that they are involved in the development of consultation options as well being able to take part in the process.

Opportunities for involvement and specific feedback are displayed here as they arise.

If you would like to be involved in

Click here to find out what our current involvement opportunites are.

If you would like to help us by telling us about your experience, making suggestions or in any other way, please do get in touch to find out more.


Andrea Beacham, Engagement and Involvement Lead

More information

Engagement and Involvement Strategy 2014-17