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Quality Account 2009/10

From June 2010, every NHS Trust is required to produce a Quality Account. This important document sets out how we continue to improve the quality of the services we provide.

Quality Accounts are about opening up a dialogue about quality with patients, the public and others who have a stake in our work. They cover three areas:

  • Patients’ safety
  • The effectiveness of our care
  • Patients’ experience

Within these areas, Quality Accounts aim to cover the things that matter most to patients and the public.

Quality Account 2009/10 (pdf 394kb)

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