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Annual Report 2016 – 2017
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Hello my name is


galleryNorthern Devon Healthcare Trust supports the “Hello my name is..” campaign

NDHT is joining a massive social media movement launched by a terminally ill doctor from the north of England.

The ‘Hello my name is…’ campaign was spearheaded by Dr Kate Granger, a young hospital consultant from Yorkshire who works in elderly care, to improve the patient experience not only here in the UK, but across the world. Kate became frustrated with the number of staff who failed to introduce themselves to her when she was in hospital. Her campaign on social media platform Twitter is inspiring nurses, doctors, therapists, receptionists, porters, domestics and staff in all roles.

Dr Granger, 33, has terminal cancer, and has made it her mission in whatever time she has left to get as many members of NHS staff as possible pledging to introduce themselves to their patients.

This campaign is simple – reminding staff to go back to basics and introduce themselves to patients properly. Kate talks about this as “the first rung on the ladder to providing compassionate care” and sees it as the start of making a vital human connection, beginning a therapeutic relationship and building trust between patients and healthcare staff.

“We are delighted to support this campaign, which supports our core value of compassion and highlights the importance of treating patients as people. It shows how the smallest things can make the biggest difference. As well as asking staff to tell their patient’s their names, we’re also reminding them to introduce colleagues who are taking over patient care following a shift change. That way, our patients and their families will always know who is looking after them, which in turn will help them to relax and feel safe while in our care”.

Dr Alison Diamond, Chief Executive

You can support Dr Granger’s campaign on Twitter by sending her a message at @GrangerKate, including your name and the phrase #hellomynameis. To find about more about the campaign, visit www.hellomynameis.org.uk/home.