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Home > News > CQC report highlights areas for improvement

CQC report highlights areas for improvement

The Care Quality Commission has today published a report following its inspection at North Devon District Hospital in October 2017, which looked at urgent and emergency services, maternity, end of life care and outpatients services.

The report has highlighted a number of areas for improvement, and as a result, the Trust’s overall rating remains ‘requires improvement’.

Since the inspection, many of the recommended improvements have been made and the Trust is taking action in the remaining areas.

Darryn Allcorn, director of nursing, quality and workforce at the Trust, said: “We thank the CQC for its recommendations and recognise that there are areas where we need to improve.

“We have made a number of improvements since the CQC visit and are taking immediate action in the remaining areas to ensure we provide the best possible care for our patients.”

The report acknowledges that the Trust is responding to safety concerns within the maternity unit and is demonstrating that they are making changes to improve safety and governance.

The report also highlights some areas of outstanding practice in the Trust’s specialist palliative care, rheumatology, physiotherapy and pain management teams.

The Trust’s community strategy and partnership working is also highlighted as outstanding practice, with the report stating that it is ‘a strong model for providing the most effective care to patients away from the acute hospital site.’

The Trust achieved a ‘good’ rating for “Is the service caring?” across the board, demonstrating that staff treat patients with compassion, kindness, dignity and respect.

Darryn Allcorn added: “We are pleased to see that the report acknowledges how compassionate and caring our staff are across all services, and also highlights a number of examples of outstanding practice.

“We are a learning organisation with staff who care deeply and do everything they can to provide the best possible care.

“We are already responding to the CQC’s recommendations and look forward to welcoming them back in due course. We are confident that they will see that we have taken forward their recommendations to improve our services.”