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Annual Report 2016 – 2017
Home > News > Trust shortlisted for improving patient care through staff engagement

Trust shortlisted for improving patient care through staff engagement

Northern Devon Healthcare NHS Trust has been shortlisted in the Excellence in Public Service HR category of the Personnel Today Awards.

This category recognises new ways of engaging with staff that have made a positive impact in organisations that deliver public services.

The Trust was shortlisted for the creation of an online community for staff that makes it easy for them to share and see feedback, best practice and innovative ideas, and to take part in surveys, quick polls and discussions.

This online community is designed to fit around the needs of staff, allowing staff to share ideas whenever suits their working day and in a simple and open manner.

Linsey Clements, head of staff health and wellbeing and engagement at the Trust, said: “With our staff spread far and wide, and with many working shifts, we have some unique challenges when it comes to effectively engaging with staff.

“Through our new online community we have further enhanced the culture of engagement at the Trust, with staff having a clear channel to influence, drive and initiate change. Their ideas to improve patient care now have an open platform to help them flourish.”

Since launching the online community, 12 improvement programmes have been launched from ideas shared, and the Trust has seen more staff engage in surveys. Certain HR processes have also been streamlined so there is less paperwork and they take less time to do.

Darryn Allcorn, director of nursing, quality and workforce at the Trust, said: “I am delighted that we have been shortlisted for a Personnel Today award – it’s great to see our efforts recognised at a national level.

“We have a strong reputation for how we engage with staff – we are regularly ranked very highly in the annual NHS Staff Survey and were best in the South West this year – but we are always looking for ways to improve, and through better sharing of best practice and innovation, ultimately we can improve patient care.”

The Trust will find out if they have won at the awards event on 21 November in London.