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Annual Report 2016 – 2017
Home > News > End of life care experience survey

End of life care experience survey

Patients, carers, family and friends are being asked to help local health organisations build a picture of people’s experience of end-of-life care.

The teams at NHS Northern, Eastern and Western Devon Clinical Commissioning Group (NHS NEW Devon CCG) and NHS South Devon & Torbay Devon Clinical Commissioning Group would really like to hear from you if you are:

  • A patient receiving palliative/end-of-life care
  • A carer, relative or friend of someone who has recently passed away
  • If you know someone who is receiving or who has recently received end-of-life or palliative care

Dr Rick Mejzner, a GP in Budleigh and NEW Devon lead for commissioning of community services, with specific focus on the design of services for older people, said: “We appreciate that it can be a hard subject to talk about, which is why any insight you can give is so valuable to us and important in helping make services excellent for others in the future.

“You can remain anonymous or leave contact details should you wish to. The responses you give will not be attributed to you, whether or not you supply contact details, and all responses will be confidential and used only in general form to provide an overview of care.

“The information you provide will help us remove variation in care, and commission services that meet the needs of patients better.”

The purpose of the survey is to seek the view of people’s experiences of end-of-life care, what it felt like for relatives and family members, whether people felt that they had the capacity to ask questions or voice concerns, and if dignity, compassion and respect were demonstrated.

Based on the responses given, the results will feed into the work of the End of Life Strategic Advisory Group, where actions for improvement will be taken forward. Positive elements will be emphasised and shared with relevant services, helping to inform the commissioning of end-of-life services in the future.

The survey is available online at https://www.surveymonkey.co.uk/r/EOLSDTCCG until Saturday 1 April 2017.

If you need help with the survey, require additional copies or would like to request a copy by post, please contact NEW Devon CCG’s Patient Advice and Complaints Team: